Refund policy
Return and Refund Policy
Made-to-Order Products All of our products are made to order specifically for you. Because of this, we do not accept returns or exchanges for buyer's remorse, incorrect size selection, or change of mind. Please review sizing charts carefully before placing your order.
Damaged or Defective Items We stand behind the quality of our products. If your order arrives damaged, defective, or with a print error, please contact us within 30 days of delivery and we will make it right. To process your claim, we'll need:
- A photo of the damaged or defective item
- Your order number
- A description of the issue
Once verified, we will offer a free replacement or a full refund at your discretion.
Wrong Item Received If you received the wrong item, please contact us within 30 days of delivery with a photo and your order number. We will send the correct item at no additional cost.
Lost Packages If your package is marked as delivered but you haven't received it, please first check with neighbors and your local post office. If the package cannot be located, contact us within 30 days of the delivery date and we will investigate and work toward a resolution.
If your package is lost in transit (tracking shows no movement for 10+ business days), contact us and we will file a claim with the carrier and arrange a replacement or refund.
Non-Returnable Items The following are not eligible for return or refund:
- Items returned without prior authorization
- Items damaged due to misuse or improper care
- Orders with incorrect address information provided by the customer
How to Contact Us To initiate a claim, please email us at rainydaybundles@yahoo.com with your order number and photos. We aim to respond within 2 business days.